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LuckyWheel My wheels

Contact us

A question, a bug, a template idea or a branded wheel project? We usually reply within two working days.

How can we help?

Choose the subject that fits your message so it reaches the right person:

  • Question: how a feature works, an idea for a new template, or a setting you miss.
  • Bug report: the page, your device and browser, what you did and what happened. We cannot see your wheels, so paste the entries or a share link if they matter.
  • Branded wheel / partnership: a custom wheel for your shop, brand or event (see below).
  • Press: interviews, articles and information about LuckyWheel.

Wondering whether the wheel is fair, or what happens to your data? The wheel fairness page and the privacy policy may already have the answer.

Send us a message

Between 20 and 3,000 characters.

Your message is sent by email to our team. It is not stored on our server. Prefer your own mail app? Write to [email protected].

A branded wheel for your business

Shops, brands and event organizers use prize wheels to draw a crowd to a stand, reward loyal customers or run a giveaway. We design custom wheels on request: your logo and colors, your prizes with their quantities and odds, and, if you need them, email collection with your participants’ consent and promo codes for your shop.

For a proposal and a quote, choose the “Branded wheel / partnership” subject and tell us about your event, your dates, the number of prizes and the languages you need. Need a quick draw today? The free prize wheel already handles prize stock, visible odds, full screen and QR codes.

Frequently asked questions

How quickly do you reply?

We usually answer within two working days. If you have not heard from us after a week, check your spam folder, then write again. And if the form ever fails to send, the page offers to open your own email app with your message already filled in, so nothing you wrote is lost.

Can you recover a wheel I deleted?

We cannot, because we never receive your wheels: they exist only in your browser. Open My wheels and look in the trash, which keeps deleted wheels for 30 days. If you saved a full backup or still have a share link, you can bring the wheel back from it. Clearing your browser data erases everything for good.

Do you keep my message?

Your message is emailed to our team and is not stored on the website’s server. We keep the email only as long as needed to answer and follow up, and never more than 12 months after our last exchange (3 years for a business enquiry). To limit spam, the form briefly stores a keyed hash of your IP address rather than the address itself. The privacy policy has every detail.

Updated on by the LuckyWheel team